Shipping Policy

Last Updated: 01/12/2025

At Aethercart Technology Private Limited, our goal is to provide you with a smooth, fast, and reliable shopping experience. This Shipping Policy outlines how we process, dispatch, and deliver your orders across India.

1. Shipping Coverage

We proudly deliver to most pin codes across India through trusted courier partners such as Delhivery, Bluedart, DTDC, Xpressbees, and others.

If your pin code is serviceable, shipping options will automatically appear during checkout.

2. Processing Time

Once you place an order, our team begins processing it immediately.

  • Order Processing Time: 1–2 working days

  • Processing may take longer during festivals, sales, or high-volume periods.

You will receive confirmation via email/SMS once your order is packed and ready to ship.

3. Delivery Time

Estimated delivery timelines after dispatch:

  • Metro Cities: 3–5 working days

  • Other Cities: 5–7 working days

  • Remote / Rural Areas: 7–10 working days

Please note that delivery time may vary depending on courier workload, weather, strikes, or unforeseen delays.

4. Shipping Charges

Shipping charges depend on your order value and delivery location.

  • Free Shipping is available on selected products or order amounts.

  • Any applicable charges will be shown at checkout before payment.

5. Order Tracking

Once your order is dispatched, you will receive a tracking link via SMS/Email.
You can also track your order under:

My Account → Orders → Track Order

Tracking updates may take a few hours to reflect.

6. Delayed Orders

We do our best to deliver on time. However, delays may occur due to:

  • Courier partner delays

  • Weather conditions

  • Public holidays/festivals

  • Incorrect or incomplete address

If your order is significantly delayed, contact our support team and we will assist you promptly.

7. Failed Delivery / Missed Delivery Attempts

If the courier is unable to reach you, they will make 2–3 delivery attempts.
If unsuccessful, your package may be returned to us.
In such cases, our team will contact you to arrange re-shipment.

8. Address Errors

Please ensure that your address, pin code, and mobile number are correct at checkout.
We are not responsible for delayed or failed deliveries caused by:

  • Incorrect or incomplete address

  • Wrong pin code

  • Unreachable customer

Address changes can only be made before dispatch.

9. Damaged or Tampered Packages

If your package appears damaged or tampered upon delivery:

  • Do not accept the parcel

  • Record a parcel opening video as proof

  • Contact our support team within 24 hours

This helps us resolve the issue quickly with our courier partners.

10. International Shipping

Currently, we do not offer international shipping.
All orders are shipped only within India.

11. Contact Us

For shipping-related questions or support, reach out to us:

📞 +91 8872890767
✉️ info@aethshop.in
🕘 Monday – Friday (9:00 AM – 6:00 PM)