Return & Replacement Policy

Last Updated: 01/12/2025

At Aethercart Technology Private Limited, we want you to enjoy a smooth and satisfying shopping experience. If you are not entirely happy with your purchase, we are here to help. This Return Policy explains how returns, replacements, and refunds work on our website.

1. Eligibility for Returns

We offer 7-day return or replacement on eligible products from the date of delivery in the following cases:

  • Wrong product delivered

  • Damaged or defective product

  • Size mismatch (only where size options are applicable)

  • Product received does not match the description or images

❌ Non-Returnable Products

For hygiene and safety reasons, the following categories cannot be returned or replaced:

  • Socks

  • Stockings

  • Dupatta

  • Scarf

  • Innerwear & hygiene-sensitive items

  • Products marked as “Non-returnable” on the website

2. Return Conditions

To be eligible for a successful return, the product must:

✔ Be unused and unworn
✔ Have all original tags, labels, and packaging
✔ Include accessories (if any)
✔ Pass our quality check at the warehouse

❌ Returns may be rejected if:

  • Product is used or washed

  • Product is damaged after delivery

  • Tags, labels, or original packaging are missing

  • Wrong or unclear images/videos are submitted

  • Return request is raised after 7 days

3. How to Initiate a Return

You can easily raise a return or replacement request online:

  1. Go to My Account → Orders

  2. Select your order

  3. Click Request Return / Replace

  4. Upload required images/video (mandatory for damage claims)

  5. Submit the request

Our support team will review your request and update you within 24–48 hours.

4. Return Pickup

Once your return is approved:

  • A courier partner will be assigned for pickup

  • Pickup will be attempted 2–3 times

  • The product must be securely packed for pickup

If pickup is not available in your pin code, you may be asked to self-ship the product.

5. Replacement Policy

Replacements are subject to:

✔ Availability of the product
✔ Successful quality check
If the exact product is unavailable, we may offer store credit or refund.

6. Refund Policy

Refunds are processed only after:

  • The returned product reaches our warehouse

  • It passes the quality inspection

Refund Mode

  • Prepaid Orders: Refunded to original payment method

  • COD Orders: Refunded via bank transfer or wallet credit

Refund Timeline

Refunds are processed within 5–7 working days after approval.
Bank processing time may cause slight delays.

7. Order Cancellation

  • Orders can be cancelled before shipment only.

  • Once shipped, cancellation is not possible.

  • For COD misbehavior (fake orders, refusing delivery), future COD orders may be restricted.

8. Damaged / Defective Products

If you receive a damaged, defective, or tampered parcel:

  • Record a full parcel opening video (mandatory)

  • Raise a return request within 24 hours of delivery
    This helps us settle claims with courier companies quickly.

9. Exchange Policy

We currently offer replacement only, not size exchange.
You may return the product and reorder the correct size (if available).

10. Contact Us

For any return-related queries, reach us at:

📞 +91 8872890767
✉️ info@aethshop.in / Pvtltdaethercart@gmail.com
🕘 Monday – Friday (9:00 AM – 6:00 PM)