PRIVACY POLICY

Compliant With: IT Act 2000, SPDI Rules 2011, Consumer Protection Rules 2020
Last Updated: 01/12/2025

Welcome to https://aethshop.in (“Platform”), operated by Aethercart Technology Private Limited (“Company”, “we”, “our”, “us”).
We are committed to safeguarding your privacy and protecting your personal data in compliance with Indian law.
By using our Platform, you consent to the practices described in this Privacy Policy.

If you do not agree with this policy, please discontinue using the Platform.

1. INFORMATION WE COLLECT

We collect the following categories of information:

1.1 Personal Information

As defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we may collect:

  • Full Name

  • Email Address

  • Mobile Number

  • Shipping/Billing Address

  • Date of Birth (optional)

  • Account login details

1.2 Sensitive Personal Data (SPDI)

Collected only when necessary and only with your consent:

  • Payment details (UPI, card number – processed via secure gateways only)

  • Bank information (for refunds)

Note: We DO NOT store your full payment/card details. All payments are processed securely by third-party payment gateways compliant with RBI guidelines.

1.3 Device & Technical Data

  • IP Address

  • Browser type

  • Device information

  • Cookies & session data

  • Usage analytics

  • Location (approximate)

This helps us improve security & user experience.

1.4 Order & Transaction Data

  • Order history

  • Cart activity

  • Wishlist items

  • Payment status

  • Delivery/return details

2. HOW WE USE YOUR INFORMATION

We use your data to:

  • Process and fulfill your orders

  • Deliver products via courier partners

  • Provide customer support

  • Process refunds, cancellations & returns

  • Improve website performance

  • Personalize your shopping experience

  • Send updates, offers & order notifications

  • Prevent fraud, fake orders, or misuse

  • Comply with legal obligations

We strictly adhere to purpose limitation guidelines under Indian law.

3. SHARING OF INFORMATION

We may share your data only with:

3.1 Trusted Third-Party Partners

  • Courier partners (order delivery)

  • Payment gateways (PayU, Razorpay, etc.)

  • SMS/email service providers

  • Customer support tools

  • IT & analytics service providers

These partners are contractually obligated to keep your data secure.

3.2 Legal Authorities

We may disclose information when required by:

  • Court orders

  • Government authorities

  • Law enforcement agencies

  • Compliance with IT Act, tax law, or fraud investigations

4. COOKIES & TRACKING TECHNOLOGIES

We use:

  • Cookies

  • Session identifiers

  • Pixels

  • Analytics tools (Google Analytics, Meta Pixel)

to enhance performance and personalize content.

You may disable cookies from your browser, but some features may not work correctly.

5. DATA SECURITY MEASURES

We use industry-standard security practices as per IT Act Section 43A and ISO/IEC 27001 guidelines, such as:

  • SSL encryption

  • Secure servers

  • Controlled data access

  • Password protection

  • Regular security audits

Despite these measures, no system is 100% secure.
By using the Platform, you accept this inherent risk.

6. DATA RETENTION POLICY

We retain your data only as long as necessary:

  • Active user data: Retained until account deletion

  • Inactive user data: Retained up to 1 year

  • Transaction records: Retained as required by tax & legal compliance (5–7 years)

After expiry, data is securely deleted or anonymized.

7. YOUR RIGHTS (UNDER INDIAN LAW)

You have the right to:

✅ Access – Request what data we hold

✅ Correction – Update inaccurate information

✅ Withdrawal of Consent – For marketing or specific data use

✅ Deletion – Request deletion of your account (exceptions apply)

To submit a request, email us at:
📩 info@aethshop.in

8. CHILDREN’S PRIVACY

We do not knowingly collect data from minors below 18 years.
If you believe a child has provided personal information, contact us for immediate deletion.

9. THIRD-PARTY LINKS

Our Platform may contain links to external websites.
We are not responsible for their:

  • Privacy practices

  • Content

  • Policies

Users must review third-party privacy terms separately.

10. CHANGE OF POLICY

We may update this Privacy Policy due to:

  • Changes in law

  • Business requirements

  • Security updates

  • Service improvements

Revised policies will be posted here with a new “Last Updated” date.

Continued use after updates = acceptance of new terms.

11. GRIEVANCE OFFICER (MANDATORY UNDER IT ACT 2000)

As required by Rule 5(9) of the SPDI Rules 2011:

Name: Heymank Garg (DIN)
Designation: Grievance Officer
Company: Aethercart Technology Private Limited
Address: Floor No.: Aethercart Technology Private Limited
Building No./flat No.: C/o Rajinder Kumar
Name Of Premises/building: Shop No 43,sas Nagar
Road/street: Vill Jhanjheri
Locality/sub Locality: Kharar
City/town/village: Morinda
District: Rupnagar
State: Punjab
Pin Code: 140301

📞 +91 8872890767
✉️ info@aethshop.in / Pvtltdaethercart@gmail.com
Working Hours: Monday – Friday (9:00 AM – 6:00 PM)

Complaints will be acknowledged within 48 hours and resolved within 30 days as per legal requirements.

12. CONTACT US

If you have questions regarding this Privacy Policy, contact us at:
📩 info@aethshop.in
📞 +91 8872890767